Insurance Help for Property Damage in San Antonio
Dealing with water, fire, mold, or storm damage is stressful — navigating your insurance claim shouldn’t be. At 911 Restoration of San Antonio, we guide you through every step and coordinate directly with your insurance company so you can focus on getting life back to normal.
How We Help With Your Claim
- Free visual inspection for property owners* to assess damage and outline next steps.
- Photo & video documentation of affected areas, contents, and moisture readings.
- Clear scopes & estimates aligned with industry standards (IICRC S500/S520).
- Direct insurance billing — we submit paperwork and talk with your adjuster.
- Mitigation-first approach to prevent further damage and support your coverage.
- Transparent updates so you always know status, costs, and timelines.
*Free visual inspections available for home and business property owners. Restrictions may apply.
What to Expect (Step-by-Step)
- Call 24/7. We dispatch right away and typically arrive fast across Greater San Antonio.
- On-site assessment. We document damage, safety risks, and urgent mitigation needs.
- Begin mitigation. Water extraction, drying, board-up, tarping, or containment to stop spread.
- Estimate & claim support. We prepare documentation and coordinate with your insurer.
- Approval & restoration. Once authorized, we perform repairs and remediation.
- Final walkthrough. We review work completed and provide closing documentation.
Common Coverages (Varies by Policy)
Water & Flooding
- Sudden/accidental discharge (e.g., burst pipes, appliance failures)
- Roof leaks from wind-driven rain or storms
- Note: Flood from rising water may require separate flood insurance
Fire & Smoke
- Soot cleaning and deodorization
- Structural and contents restoration
- Board-up after fire department release
Mold
- Often limited or endorsement-based coverage
- Coverage depends on the cause and timing of the water event
Sewage & Storm
- Sewer/backup usually requires an added rider
- Wind, hail, and storm damage coverage varies by policy
Coverage depends on your individual policy, endorsements, limits, and exclusions. We’ll help you understand your options.
Documentation Checklist
- Policy number and insurer contact details
- Loss date and a brief description of what happened
- Photos/videos of damage before any cleanup (if safe)
- Inventory of affected items and approximate values
- Receipts for emergency expenses (tarping, pumps, hotel)
Why Property Owners in San Antonio Choose Us
- 24/7 emergency response with fast arrival across Bexar County and surrounding areas
- IICRC-certified technicians using professional drying and remediation standards
- Locally owned & operated with national resources
- Work with all major insurance carriers
- Fresh Start customer care from the first call to final walkthrough
Insurance FAQs
Do you work with my insurance company?
Yes. We work with all major carriers and coordinate directly with your adjuster to streamline the process.
Should I wait for an adjuster before starting mitigation?
No. Most policies expect you to prevent further damage. We document everything so your claim is supported.
Do you bill insurance directly?
Yes. We can bill your carrier directly once work is authorized. You’re responsible for any deductible and non-covered items.
Is mold removal covered?
Mold coverage varies widely and may require an endorsement. We’ll review your policy with you and explain options.
Need claim help now?
Call any time. We’ll assess the damage, secure your property, and help you navigate your insurance claim from start to finish.